Medico-Legal and ACC
When things go wrong in the health system, the impact can be stressful, confusing, and deeply personal.
Whether you are a patient or a provider, working within the complaint process or dealing with ACC can be challenging.
We offer clear guidance and practical support so you know where you stand – and what steps to take next.
UNDERSTANDING YOUR RIGHTS
In New Zealand, anyone using health or disability services is protected by the Code of Health and Disability Services Consumers’ Rights. These rights apply to all providers – from doctors, nurses, dentists and midwives, through to counsellors, rest homes, community services, and private clinics. They ensure you are treated with dignity, fairness, and respect, and that you have the information you need to make decisions about your care.
COMPLAINTS AND THE HDC PROCESS
If your rights have not been respected, you can raise a complaint. Often, issues can be resolved quickly by speaking directly with the provider. If not, you can take your complaint to the Health and Disability Commissioner (HDC). The HDC may help resolve the matter informally, or in more serious cases carry out a formal investigation.
This process can be challenging for patients who want their voice heard, and for providers who must respond while protecting their professional reputation. BM Legal can help you:
- Prepare and present a clear, effective complaint.
- Understand the HDC process and what to expect at each stage.
- Respond to complaints or investigations in a way that meets legal obligations and reduces risk.
ACC TREATMENT INJURIES
If you have suffered an injury as a result of medical treatment, you may be entitled to ACC cover. The process of lodging and proving a claim can be complex, and time limits apply. We assist clients with:
- Assessing whether your injury may be covered by ACC.
- Preparing applications and supporting documentation.
- Challenging declined claims or seeking review.
OUR SPECIALIST
Deborah Waxman is both a practising general medical practitioner and a lawyer, a very rare combination that enables her to offer clients clear, practical advice where health and law overlap.
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